It takes about 5 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery in 4-10 business days on average.
As a result of placing your order into crafting 24 hours after your order has been placed, We can only cancel your order within 24 hours of being placed.
Unfortunately, we won't be able to override the system. Please make sure to apply the discount before checkout.
Our standard shipping option is USPS. The express shipping options are DHL and FedEx.
All shipping costs depend on your location. It also depends on the number of items and types of items. Shipping fees are calculated during checkout.
Yes, we ship worldwide. However, there are some countries that have a high risk of orders not arriving due to the postal systems and customs department.
Some of those countries are Nigeria, Philippines, South Africa, UAE, Israel, Tunisia, Indonesia, Algeria, Portugal, Austria, Mexico, Sudan, Brazil, and Uganda.
If you see this update, your item is most likely being held at your local customs office until your local customs fees are paid.
Please contact your local customs department immediately to retrieve your package.
The tax that you need to pay at your post office before collecting your order is the import duties.
Import duties differ per country and is usually determined by the local authorities. Customers are responsible for all import duties.
You might receive your order in 2 or 3 parts because of the shipping process we use, please do not panic if you receive one item first. Please send us an e-mail at firstname.lastname@example.org to further assist you.
Orders take approximately 4 to 10 business days to arrive, after the crafting time. More shipping info.
**Customs delays are possible and unavoidable from our end, if your customs office is slow or backed up particularly during the holidays, your package can take up to 180 days to arrive.
We review each case individually and If you would like to request a return or exchange, please click here for more refund info.
Please note that there will be a restocking fee.
Please send an email with a photo of the damaged item to: email@example.com and we will get back to you.
We do not accept exchanges for face masks. This is to ensure the healthy and safety of our customers. Any clothing that is exchanged needs to be in an unworn, unused condition and not contain any odors. please click here for more refund info.
Email us at: firstname.lastname@example.org